Posted on 34 Comments

FAQ – Camera

FAQ – Camera

1)  How does the waterproof box open?

This short video will show you how to open the waterproof box:

2) Is my XPRO camera compatible with GoPro accessories?

Yes, GoPro accessories are compatible with the XPROs video camera with the exception of the waterproof box.(TecTecTec! Variety of Quality Accessories)


3) Is my camera equipped with an image stabilizer?

Yes, the XPROs video camera is equipped with an integrated image stabilizer.


4) How can I achieve better sound recording?

To record higher quality sound, please use the Back Clip accessory instead of the wateproof box.


5) How can I delete photos and videos from the camera?

To delete files, please first save the files you wish to keep on another device and then format your SD card.


6) My camera's screen looks scratched.

Please remove the protective film from the screen. It is transparent and many customers cannot see it.


7) Which kind of SD Card should I use in my camera?

You must use either a 32Gb or a 64Gb Micro SD card with a class 10 rain (SD Card)


8) Where can I find UV filters?

UV filters that are compatible with the SJCAM or SJ4000 cameras will also work with the XPROs.


9) Which software can I use to make my movies?

Mac users can edit with iMovie. If you are editing on PC you can edit with Windows Movie Maker.

34 thoughts on “FAQ – Camera

  1. Hi, I have a xpro2+. How to connect my gopro to my iphone6s plus? I have to download some apps for this?

    1. To connect your XPRO2+ please use XPROCAM app.

  2. Hi, is there a firmware update for the xpro 3? And if there is, how can I download and install it?

    1. Hello,

      thanks for your message.

      There is no update for XPRO3.

      Many thanks

    2. Hola, existe una actualización de firmware para la xpro3 o alguna forma de resetearla de fábrica?

      1. Hello,

        Please send an email to our customer service support and you should be able to receive assistance.

        TecTecTec Team

  3. Buen dia
    Tego una Camara XPRO2, cuando la conecto a Windows en la Pantalla de la cámara se muestran 3 opciones.

    1-Modo USB
    2-Modo Camara
    3-Modo de carga.

    Quiero usar el modo 2, sin embargo Windows no es capáz de instalar el driver de la cámara… me gustaría poder usarla como webcam.

    ¿cómo puedo habilitarla en Windows?

    1. Hello,

      thanks for your email.

      For Spanish customer service, please write to

      Many thanks

  4. Hi , I have a XPRO2
    can I remove the date while I’m recording?

    1. Hello,
      Please turn off “date stamp”.

  5. How do I erase pictures and videos on my camera? I do not have my computer with me on vacation and my card is full. Please help.

    1. Hi Tara,
      What XPRO do you have?


    1. Hi Mike,
      Please, go to the parameters and disable car mode.

  7. How long do the batteries take to charge?

    Also, I understand the charging light will go off on the camera, but what happens on the spare, stand alone charger with the blue light?

    1. Hi Craig,
      It takes maximum 3 hours. It can happens that the light doesn’t turn off because the battery is charged at 95% but didn’t reach 100%. If it is the case you can unplug the camera after 3 hours.

  8. Hello, I’m not able to connect my camera to my laptop. It says device drivers were unable to install. Where can I find the device drivers online?

    1. Hi Jessica,
      The camera doesn’t need any drivers, can you please sent the error to

  9. I cannot figure out how to attach the selfie/extension stick to the camera. There are no instructions in the manual. Any suggestions, advice, video?

    1. Hi Joshua,
      Thank you for your comment.
      You can screw the selfie stick into the clip1 or mount 3 :
      Some exemple for other accessories :

  10. When I start my xpro2+ Ultra HD it starts recording video. How do I stop that from happening

    1. Hi Jay,
      Please desactivate “car mode”. Then it won’t start to record autromatically when you start the camera.
      Thank you !

  11. Hello is it possible to erase immages on the camera with the camera? My mac does not recognize the sdhc card how do i set things up to see the photos on my computer?


    1. Hi,
      If your Macbook doesn’t recognize the SD card. Use the USB cable and plug the camera with SD card inside to your Macbook.

  12. Hi guys,
    I bought a XPRO3 and purchased a Sandisk Ultra 64GB
    Unfortunately the display says “PLEASE INSERT SD CARD”. I tried the 64GB card, an other Sandisk Ultra 64GB (from my smartphone) and a 16GB card.
    When I connect the cam to the PC using the USB cable and I choose “Mass Storage” on the cam, I can see the 64GB card in the windows explorer formatted as exFAT.

    Does the cam not recognize exFAT?

    1. Hi, please format the SD card with the camera. You can watch this video :

  13. I have bought a xpro2 camera. How can I change the wifi password of the camara. I’ve tried with the xdv app and it fails. TIA

    1. Hi Miguel,
      The Wifi password cannot be changed on XPRO1/2/2+. It can only be changed on XPRO3 and XPRO4.

  14. Is there the possibility to turn off WiFi of the camera after i have adjusted camera view and started the recording (via mobile app) so that i can safe battery power? (but it should still record!)

    Or do i have to adjust the camera, turn off WiFi and start the recording via pushing the button on camera?
    (The problem: camera is out of my eye-view, because i want to use it on a helmet)

    1. Ho John,
      Thank you for question.
      You cannot turn off the wifi of the camera from your phone. I think the best is to do it on the camera directly. You keep pressing UP button.

  15. Hi, I am thinking to buy the XPRO 3… do you know if there is anyway to addapt an external microphone?

    1. Hi Pedro,
      We cannot plug any microphone on the XPRO3.

  16. Good day,

    I have an XPRO2+ ULTRA HD 4K. All the time I make a video the maximum length is 15min.

    It is possible to make the length unlimited?

    1. Hi Marco,
      Thank you for your question.
      The Micro SD card is formated as FAT32. The maximum size of the file is 4Gb (FAT32). So the camera will make a new file before the file reach 4Gb.
      For 1080p60fps –> 15 minutes
      For 1080p 30 fps –> 20 minutes

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