FAQ – Camera

FAQ – Camera

1)  How does the waterproof box open?

This short video will show you how to open the waterproof box:

2) Is my XPRO camera compatible with GoPro accessories?

Yes, GoPro accessories are compatible with the XPROs video camera with the exception of the waterproof box.(TecTecTec! Variety of Quality Accessories)

 

3) Is my camera equipped with an image stabilizer?

Yes, the XPROs video camera is equipped with an integrated image stabilizer.

 

4) How can I achieve better sound recording?

To record higher quality sound, please use the Back Clip accessory instead of the wateproof box.

 

5) How can I delete photos and videos from the camera?

To delete files, please first save the files you wish to keep on another device and then format your SD card.

 

6) My camera's screen looks scratched.

Please remove the protective film from the screen. It is transparent and many customers cannot see it.

 

7) Which kind of SD Card should I use in my camera?

You must use either a 32Gb or a 64Gb Micro SD card with a class 10 rain (SD Card)

 

8) Where can I find UV filters?

UV filters that are compatible with the SJCAM or SJ4000 cameras will also work with the XPROs.

 

9) Which software can I use to make my movies?

Mac users can edit with iMovie. If you are editing on PC you can edit with Windows Movie Maker.

30 Responses

  1. Max Biermann

    Hi, is there a firmware update for the xpro 3? And if there is, how can I download and install it?

    • sara

      Hello,

      thanks for your message.

      There is no update for XPRO3.

      Many thanks
      Sara
      TecTecTec

  2. Erwin Palma

    Buen dia
    Tego una Camara XPRO2, cuando la conecto a Windows en la Pantalla de la cámara se muestran 3 opciones.

    1-Modo USB
    2-Modo Camara
    3-Modo de carga.

    Quiero usar el modo 2, sin embargo Windows no es capáz de instalar el driver de la cámara… me gustaría poder usarla como webcam.

    ¿cómo puedo habilitarla en Windows?

  3. Tara

    How do I erase pictures and videos on my camera? I do not have my computer with me on vacation and my card is full. Please help.

  4. Mike K

    WHEN I POWER ON MY XPRO2+ IT STARTS TO RECORD AUTOMATICALLY AND PRESSING OK ONLY MAKES IT START ON ANOTHER RECORDING?

  5. Craig Rush

    How long do the batteries take to charge?

    Also, I understand the charging light will go off on the camera, but what happens on the spare, stand alone charger with the blue light?

    • Simon

      Hi Craig,
      It takes maximum 3 hours. It can happens that the light doesn’t turn off because the battery is charged at 95% but didn’t reach 100%. If it is the case you can unplug the camera after 3 hours.
      Thanks

  6. Jessica Sharling

    Hello, I’m not able to connect my camera to my laptop. It says device drivers were unable to install. Where can I find the device drivers online?

  7. Joshua Room

    I cannot figure out how to attach the selfie/extension stick to the camera. There are no instructions in the manual. Any suggestions, advice, video?

  8. Jay f ramirez

    When I start my xpro2+ Ultra HD it starts recording video. How do I stop that from happening

    • Simon

      Hi Jay,
      Please desactivate “car mode”. Then it won’t start to record autromatically when you start the camera.
      Thank you !

  9. Nathan Gardner

    Hello is it possible to erase immages on the camera with the camera? My mac does not recognize the sdhc card how do i set things up to see the photos on my computer?

    thanks

    • Simon

      Hi,
      If your Macbook doesn’t recognize the SD card. Use the USB cable and plug the camera with SD card inside to your Macbook.
      Thanks

  10. Michael

    Hi guys,
    I bought a XPRO3 and purchased a Sandisk Ultra 64GB
    Unfortunately the display says “PLEASE INSERT SD CARD”. I tried the 64GB card, an other Sandisk Ultra 64GB (from my smartphone) and a 16GB card.
    When I connect the cam to the PC using the USB cable and I choose “Mass Storage” on the cam, I can see the 64GB card in the windows explorer formatted as exFAT.

    Does the cam not recognize exFAT?

  11. Miguel

    I have bought a xpro2 camera. How can I change the wifi password of the camara. I’ve tried with the xdv app and it fails. TIA

    • Simon

      Hi Miguel,
      The Wifi password cannot be changed on XPRO1/2/2+. It can only be changed on XPRO3 and XPRO4.
      Thanks

  12. John

    Is there the possibility to turn off WiFi of the camera after i have adjusted camera view and started the recording (via mobile app) so that i can safe battery power? (but it should still record!)

    Or do i have to adjust the camera, turn off WiFi and start the recording via pushing the button on camera?
    (The problem: camera is out of my eye-view, because i want to use it on a helmet)

    • Simon

      Ho John,
      Thank you for question.
      You cannot turn off the wifi of the camera from your phone. I think the best is to do it on the camera directly. You keep pressing UP button.

  13. Pedro

    Hi, I am thinking to buy the XPRO 3… do you know if there is anyway to addapt an external microphone?
    Regards:)

  14. Marco

    Good day,

    I have an XPRO2+ ULTRA HD 4K. All the time I make a video the maximum length is 15min.

    It is possible to make the length unlimited?

    • Simon

      Hi Marco,
      Thank you for your question.
      The Micro SD card is formated as FAT32. The maximum size of the file is 4Gb (FAT32). So the camera will make a new file before the file reach 4Gb.
      For 1080p60fps –> 15 minutes
      For 1080p 30 fps –> 20 minutes

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