TecTecTec / Here to help
Returns
Start with our support team before sending your product back.
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30-Day TecTecTec Happiness Guarantee
At TecTecTec, we stand behind the quality of our products and want you to purchase with confidence.
If for any reason you are not completely satisfied with your purchase, you may return your undamaged product in its original packaging within 30 days of purchase for a full refund.
Please note:
- Returns for reasons unrelated to product quality may be subject to return shipping costs paid by the customer.
- Proof of purchase is required for all returns.
- Customers must contact our Customer Support team to receive return authorization and RMA (Return Merchandise Authorization) instructions before sending any product back.
- Returns sent without prior authorization may not be accepted.
- TecTecTec is not responsible for, and assumes no liability for, any products returned without prior authorization and a valid RMA number. Unauthorized returns may be refused, delayed, returned to the sender at the sender’s expense, or become ineligible for a refund or replacement.
TecTecTec shall not be liable for any loss, damage, delay, or refund claim associated with products returned without prior authorization and a valid RMA number.
Unauthorized returns are sent at the customer’s own risk and may not be processed.
Arrange your return.
Contact support with your product model and proof of purchase. Wait for an RMA number and the return address before sending your product. A company contact address is not automatically a returns address.
Request return instructions ↗