TecTecTec / Here to help
Frequently asked questions
Choosing your next course companion, getting started or looking for help after a purchase. Find a starting point here.
You’re browsing our new store preview. Purchases here are tests only: no real payment or physical shipment. For an existing purchase, our US support team can help.
Choosing your equipment
Should I choose a golf GPS watch or a rangefinder?
A GPS watch puts green reference distances on your wrist. A laser rangefinder measures the visible target you aim at. The ULT-G suits a quick yardage check; PINM8 Pro suits checking a specific flag or landmark. You can use both during a round.
Compare watches and rangefinders ↗What is the difference between PINM8 and PINM8 Pro?
PINM8 has a black LCD display. PINM8 Pro has a red LCD display and a built-in magnet. Both offer slope compensation, target-lock vibration and scan mode. Select the version on the product page to see its photos and current price.
Explore PINM8 Pro ↗How do I find the right accessory for my model?
Check the model name on your device, then search the collection by that name or the accessory’s SKU. Read the accessory’s compatibility details before choosing it: cases, charging clips and replacement parts can be specific to a model.
Find accessories ↗Getting to know your gear
Where can I find my product manual?
Our manual library has downloadable PDFs organized by model, including ULT-G, PINM8 and PINM8 Pro. Check your model name so you follow the instructions for your device.
Browse user manuals ↗Why can my ULT-G watch and rangefinder show different distances?
The ULT-G shows distances to reference points such as the front, center and back of the green. A rangefinder reads the target you aim at, which might be the day’s flag position. They are not necessarily measuring to the same place.
Get help with a reading ↗Does the TEAM8 L GPS speaker need a phone?
Yes. TEAM8 L uses a connected phone for its GPS features, including the phone’s location and an Internet connection. Its distances are measured from the phone’s position. Check the product page and manual for setup details.
Read about TEAM8 L ↗Orders & delivery
Can I place a real order on this new website?
This is our new store preview. Purchases here are tests only, with no real payment or physical shipment. If you already bought a TecTecTec product, our support team can help with that purchase.
What delivery options are being prepared?
The new US store is being prepared with free Standard delivery and a USPS Priority Mail option. See our shipping page for the planned rates and details. Delivery dates will be confirmed when real ordering opens.
View delivery options ↗How can I get help with an existing order?
Have your order number, purchase email and a short description of the issue ready. Contact our US support team for help with your purchase or delivery.
Get help with an order ↗After your purchase
How do I arrange a return?
Contact support before sending a product back so the team can provide authorization and shipping instructions. Keep your proof of purchase available.
Read the return steps ↗Where can I check my warranty coverage?
Coverage depends on the product and purchase details. Our warranty page links to the full US conditions and explains how to start a claim. Have your model name and proof of purchase ready.
Find warranty information ↗How do I register my product?
Use our product registration page to record your purchase with TecTecTec. Registration and warranty coverage are explained in the conditions for your product.
Open product registration ↗Still have a question?
Tell us your model name and what you need help with. We’ll help you find the next step.
Contact TecTecTec USA