Returns & refunds
Get return instructions for your purchase and help with a refund.
The TecTecTec 30-day guarantee.
The published TecTecTec guarantee offers a refund for an undamaged product returned in its original packaging within 30 days of purchase. For an existing purchase, our team will check your proof of purchase and the applicable conditions.
Under this voluntary guarantee, the customer pays return postage when the reason is not related to product quality. Ask our team to confirm the arrangements for your return.
Arrange your return.
Send our team your model, order number or other proof of purchase, purchase date and the reason for returning it. For a return under the TecTecTec guarantee, ask for return authorisation and an RMA reference before posting your product.
Use the return address supplied for your case. A company contact address is not automatically a returns address. Keep your postage receipt and tracking information.
If you bought through another retailer, contact that seller to arrange an order cancellation or refund. Our team can also help you identify a product fault.
Checking a refund.
Contact the seller handling your refund with your order number and return reference. If a refund has been confirmed but has not appeared, check with your payment provider and let the seller know.
Your UK consumer rights.
The TecTecTec guarantee is additional to your statutory rights. For most online purchases, UK consumers can notify the seller of cancellation within 14 days of delivery, then have 14 further days to send the item back. You do not need to wait for an RMA to give notice of cancellation.
Faulty goods have separate rights, including goods bought in a sale. These rights are not limited by the voluntary 30-day guarantee.